At BusinessExpert (UK) Ltd (Business Expert), we are committed to providing our customers with the highest level of service and satisfaction. However, we understand that things can sometimes go wrong, and we are dedicated to resolving any complaints as quickly and fairly as possible.
If you have a complaint about any aspect of our service, we encourage you to contact us immediately. You can do this by email, phone or post, using the details on our website.
When you make a complaint, we will:
- Acknowledge your complaint promptly
- Investigate your complaint thoroughly and impartially
- Keep you informed of the progress of your complaint
- Provide you with a response as soon as possible
We aim to resolve all complaints within 28 days, although more complex complaints may take longer. If we are unable to resolve your complaint to your satisfaction, you may refer it to an independent body for further review.
We take all complaints seriously and use the information provided to improve our service and prevent similar issues from occurring in the future. We value your feedback and appreciate the opportunity to address any concerns you may have.