Our Verdict
For a NatWest business customer running a year-round staffed retail or hospitality site, Tyl is an easy shortlist: 1.39% + 5p on UK and European personal cards, next-business-day settlement, and terminal rental from £13.99 a month plus VAT, with one bank behind both the business account and the card machine.
The 12-month contract is the cost you weigh against that: the terminal rents from £13.99 a month plus VAT (£19.99 for the PAX A920 Pro) whether you trade that month or not, and Tyl’s help page warns that leaving early may carry a termination fee, without giving an amount. Business cards and non-European cards cost 1.99% + 5p, so a till that serves many tourists or trade buyers pays more than the headline rate.
See Tyl pricing →Tyl’s terminal contract works best when you trade throughout the year and take most payments at the counter. A business that trades for part of the year can use Tyl’s Tap to Pay without a monthly hire, and an online-led business gets more from Worldpay or Stripe.
Tyl by NatWest Payment Processing at a Glance
Best For
Tyl makes most sense for a fixed-site business that already banks with NatWest and takes cards throughout the year. Published card rates and next-business-day settlement as standard are the reasons to shortlist it, rather than a general advantage over Dojo or Worldpay.
Not Ideal For
Seasonal businesses, pop-ups and market traders who need a card machine. A terminal rental on a 12-month contract makes each sale dearer when your business shuts for weeks at a time, because the rental keeps running. If you trade fewer than 10 months of the year, add up the rental for the months you are closed before committing, and look at Tyl’s Tap to Pay, which takes contactless payments on a phone with no monthly hire.
Key Facts
| Item | Detail |
|---|---|
| Transaction rate | 1.39% + 5p on UK and European personal cards; 1.99% + 5p on other cards except Amex. Blended pricing. |
| Hardware | From £13.99/month plus VAT (PAX A80, Wi-Fi or Ethernet); £19.99/month plus VAT (PAX A920 Pro, Wi-Fi and 4G). |
| Contract | 12-month minimum term; 30 days’ notice to leave at the end; leaving early may carry a termination fee. |
| Settlement | Next business day, shown in the Tyl portal. |
| Acceptance | Chip and PIN, contactless, Apple Pay, Google Pay. Amex at a rate in your quote. Online and phone payments too. |
| Verified 5 November 2026. | |
Source: Tyl’s pricing, card machine and help pages on tylbynatwest.com.
What Is Tyl by NatWest Payment Processing?
Tyl is NatWest Group’s own card acquiring service, launched in 2019. It is a direct acquiring product, with NatWest as the acquirer rather than a resold third-party gateway, and it targets UK SME businesses with physical premises.
For an existing NatWest customer comparing card machine providers, the useful difference is that one bank sits behind both the business account and the card machine. Settlement lands by the end of the next business day, and the Tyl portal shows you whether yesterday’s takings have been paid.
How it works. At the till, customers can pay by chip and PIN, contactless or mobile wallet. NatWest authorises the payment through its acquiring system, with the money due in your account on the next business day.
The PAX A920 Pro and the PAX A50 (£14.99 a month plus VAT) carry their own 4G as well as Wi-Fi, so they keep taking cards if the shop broadband drops. The cheaper PAX A80 connects by Wi-Fi or an Ethernet cable, so it relies on your shop’s connection.
Payment types. Card machines are the main channel, but Tyl also takes payments online (an online payments package, pay by link and plug-ins) and by phone. A payment taken online or over the phone costs the same card rate as one at the counter, and the online payments package is an optional £14.95 a month.
At the counter, Tyl’s card machines accept Visa, Mastercard, Discover and American Express cards, as well as contactless, Apple Pay and Google Pay.
How Much Does Tyl by NatWest Payment Processing Cost?
Transaction fees. Tyl charges a blended rate: 1.39% + 5p on UK and European personal debit and credit cards, and 1.99% + 5p on other cards such as business cards and international personal cards. Amex sits outside both rates: Tyl sets it by your industry and your annual Amex turnover, and you see it in your quote. That rate card covers businesses taking up to £50,000 a year in card payments; above that, Tyl quotes a custom price.
If your customers include tourists paying with non-European cards, or trade buyers paying on company cards, the 1.99% rate applies to that slice of volume. A business taking £4,000 a month (£48,000 a year, just inside that rate card) with 20% of its card payments at the higher rate pays roughly an extra £4.80 a month against the headline rate, which is well under the terminal rental.
Blended pricing makes the bill easier to predict, but it does not separate the card-network cost from Tyl’s margin. You gain a simpler rate and give up the detail that interchange-plus pricing provides.
Monthly, setup and hardware fees. Terminal rental is from £13.99 a month plus VAT (PAX A80) to £19.99 plus VAT (PAX A920 Pro), and Tyl’s pricing page lists no setup fee. The rental is charged every month you hold the terminal, however many sales you take.
A full year of rental comes to about £168 plus VAT on the PAX A80 (12 x £13.99), or about £240 plus VAT on the PAX A920 Pro. If your monthly volume is below £3,000, we recommend doing that calculation carefully before committing.
Other fees to watch. There is no published minimum monthly volume, but the rental creates an effective one: at very low volumes the £13.99 to £19.99 monthly rental dominates your cost per transaction.
Tyl’s pricing page names no statement fee and no minimum monthly service charge, and it lists cancelling your contract among the things it does not charge extra for. Its help page on closing an account is more specific: leaving at the end of the 12-month term needs 30 days’ notice, and ending the contract early may carry a termination fee, which Tyl says it will discuss with you when you contact it to close the account. We found no amount for that fee on Tyl’s pricing or help pages, and the gap matters most to a business whose volume is still unproven.
Two more charges depend on what happens to your business rather than on what you sell. Tyl’s chargeback help page says that if you lose a dispute, you may lose the money from the sale and a charge may be added to your invoice. Its pricing page says Payment Card Industry Data Security Standard (PCI DSS) fees apply only if Tyl decides you are subject to additional requirements. We found no published amount for either.
How Quickly Does Tyl by NatWest Pay Out?
Settlement times. Tyl pays card takings on the next business day, so Monday’s takings should reach your nominated bank account by the end of Tuesday. Its card machine comparison gives the same timing for every device, Tap to Pay included.
The timing is the same whichever bank you nominate, NatWest or not, and the Tyl portal’s Settlements tab shows each payment and whether it has been paid.
When your accountant reconciles Monday’s takings against Tuesday’s statement, the Settlements tab gives one figure per day to match against the bank entry.
Holds and reserves. Tyl’s help page says a settlement can arrive late if a customer raises a dispute or asks for a refund, or if Tyl needs to review a transaction before paying it, which may mean a call from Tyl to check the details.
Settlement disputes go through Tyl’s support line, which existing customers can call from 8am to midnight Monday to Saturday and 9am to 5pm on Sunday.
What Payment Features Does Tyl by NatWest Offer?
Acceptance and channels. Tyl suits a staffed shop or hospitality venue taking card payments throughout the day. The terminal is the centre of the service, rather than one part of a broad online payments platform.
It also takes card-not-present payments through an online payments package, pay by link, plug-ins and phone payments. They cost the same card rate as a payment at the counter, and the online payments package adds £14.95 a month.
For a business taking both in-person and online payments, that keeps both channels under one Tyl contract.
Recurring payments are not a primary Tyl feature. If your model includes direct debits or subscription billing, Tyl is not a full-service replacement for a gateway with those capabilities.
International card acceptance is supported in-person at 1.99% + 5p for non-European cards, so venues with significant tourist footfall should model that card mix carefully.
Integrations and tools. Tyl is built around its terminals and acquiring service rather than developer tools. If your payment setup depends on extensive custom integrations, Stripe or Checkout.com gives you more room to build.
Tyl’s partner marketplace lists four EPOS systems that work with it: Smart Volution, Image Retail Solutions, akru and Tillex. If your till is not one of them, Tyl publishes no link between the two.
How Does Tyl by NatWest Handle Chargebacks, Disputes and Security?
Chargebacks and disputes. When a customer disputes a payment, Tyl says it will contact you for evidence and try to defend the chargeback if there is a valid case, and you reply by the date it gives you. If the card issuer still finds for the cardholder, you can lose the money from the sale, so keep receipts and proof of delivery where you can.
Online, a customer paying through Tyl’s payment page or a payment link goes through 3D Secure, their bank’s own security check. Tyl says that once a payment passes that check, liability for a related chargeback moves to the cardholder’s bank.
We found no separate escalation route for disputes on the Tyl help pages we read, so the support line is the route for every merchant, NatWest customer or not.
Security and fraud. Your card-present fraud risk is lower than card-not-present, with chip and PIN checking that the cardholder is present, and Tyl’s machines take contactless payments up to £100.
Tyl says every payment taken on its terminals, through NatWest Tap to Pay or through its online payment gateways is encrypted by default, using point-to-point encryption approved by the card industry’s security standards council. That encryption scrambles the card details at the terminal, before they cross your shop’s network. It does not end your own duties: if Tyl decides your business is subject to additional requirements, it gives you access to its Safe Pay portal to confirm that you handle card data securely.
What Is Tyl by NatWest Like to Use Day to Day?
Setup. The Tyl dashboard covers the core reporting needed by a single shop or a small group of sites. Its Settlements tab shows every payment to your bank account, so you can check that card takings have arrived without a second login.
Sign-up is online or by phone on 0161 605 6626 (Monday to Friday, 9am to 5pm), and once you are approved Tyl says it aims to have the card machine with you within 48 hours.
Dashboard and reporting. The dashboard gives you transaction reports, payout confirmations and daily or weekly summaries. CSV exports provide the records needed for bookkeeping and VAT reconciliation.
Each settlement shows in the Tyl portal with its date, amount and status (paid, in progress, payment rejected, debit in progress), and you can filter by day, week, month or a custom period.
That filter is what your accountant needs when matching weekly card takings to the bank statement for VAT, because each settlement is one figure for the previous day’s takings, and on net settlement refunds, reversals and chargebacks are already taken off.
What Do Customers Say About Tyl by NatWest?
Support. Tyl’s UK phone and chat team is open to existing customers from 8am to midnight Monday to Saturday and 9am to 5pm on Sunday, and there is an online help centre.
We found no repair or replacement time for a faulty terminal on Tyl’s help pages. They say it will try to fix the machine over the phone first, then do “whatever it takes” to get you a replacement as soon as possible, without saying how soon. A dead terminal on a busy day costs takings, so the missing replacement time is a real weakness.
What the score rests on. Trustpilot’s page on 5 November 2026 showed 69 reviews in the last 12 months out of 2,122, and it warned that Tyl has not invited customers recently, so reviews may not be representative. Read the 4.3 as a long-run average from people who chose to post, not as a verdict on this year’s service.
Who Is Tyl by NatWest Payment Processing Best For?
Best suited to. The natural fit is a year-round staffed retail or hospitality business with a NatWest business account and steady daily card volume:
- Fixed-premises retail and hospitality, shops, restaurants and salons processing consistent daily volume
- Existing NatWest business customers, one bank behind both the account and the card machine, with settlement by the end of the next business day
- Shops that also take phone or online orders, pay by link, plug-ins and phone payments come under the same contract with no extra card-not-present charge
When to consider an alternative. Seasonal businesses and pop-ups: a 12-month terminal contract is expensive per sale if you trade six months a year. Tyl’s own Tap to Pay takes contactless payments on a phone with no monthly hire (it takes no Amex), and Square, SumUp or PayPal Point of Sale (formerly Zettle) offer card readers with pay-per-transaction pricing and no long-term commitment.
High-volume merchants who need interchange-plus: Tyl’s blended rate does not show what the card networks charge, and above £50,000 a year in card payments Tyl sets a custom price instead. Dojo’s interchange-plus option shows each part of the cost separately, which makes the bill easier to check as volume grows.
If online sales are your main channel, Tyl’s pay by link, plug-ins and online payments package are not enough to make it the obvious choice. We recommend comparing Worldpay, Elavon and Stripe before committing.
What Are the Best Alternatives to Tyl by NatWest Payment Processing?
Tyl by NatWest vs Dojo
Dojo sells card machines to the same UK in-person retail and hospitality businesses as Tyl. Dojo offers next-day settlement and interchange-plus pricing for higher-volume merchants. Some Dojo plans operate without a long-term contract, which removes the commitment risk.
Tyl has the clearer case when you already bank with NatWest and want your account and card machine from one bank. Without that relationship, we put Dojo ahead because its pricing separates card costs and some plans offer greater contract flexibility.
Tyl by NatWest vs Worldpay
Worldpay offers custom rates for higher-volume merchants and covers several sites and online sales under one contract. For businesses processing in-person and online under one contract, Worldpay’s breadth exceeds Tyl’s in-person focus.
We put Worldpay ahead if most of your sales are online, or you have outgrown the up-to-£50,000 range that Tyl’s published rates cover. Tyl is easier to justify for a single shop whose payment needs begin and end at the counter.
Tyl by NatWest vs Elavon
Elavon, a US Bancorp subsidiary, serves UK retail and hospitality with custom pricing and support for businesses with several locations.
For a single-site business, Elavon’s custom pricing leaves you no published rate to set against Tyl’s two. We put Elavon ahead only when reporting across several locations matters more than Tyl’s simpler setup.
Final Verdict: Is Tyl by NatWest Payment Processing Worth It?
Tyl is worth it for a NatWest business customer running a year-round staffed shop or hospitality venue. Its advantage is simplicity rather than breadth: two published card rates, next-business-day settlement as standard and one bank behind both the account and the card machine.
The 12-month minimum term is the main risk. If your trading pattern is seasonal, if your business is newer and your volume is unproven, or if you anticipate changing your banking relationship, the rental keeps running whatever your takings do, and leaving early may carry a termination fee we could not find a figure for. Add up what a quiet year would cost you before signing.
We choose Tyl for a NatWest customer with a year-round retail site, because the two published rates make the monthly cost easy to predict.
At similar volumes, we choose Dojo for businesses without that NatWest relationship, because Tyl then loses the one-bank convenience that sets it apart.
Tyl is not worth the commitment if you need interchange-plus pricing or a month-to-month contract.
Frequently Asked Questions
Do I need a NatWest account to use Tyl?
No. Tyl is available to UK businesses with non-NatWest bank accounts. Settlement arrives by the end of the next business day whichever bank you use, and you view it in the Tyl portal. What a NatWest customer gains is one bank behind both the account and the card machine.
What does the Tyl terminal cost over the 12-month contract?
Terminal rental runs from £13.99 per month plus VAT (PAX A80) to £19.99 plus VAT (PAX A920 Pro), on a 12-month contract, so a full year comes to about £168 or £240 plus VAT before any card fees, and the rental is due even in a month when you take no sales.
Does Tyl offer online payment processing?
Yes. Alongside its card machines, Tyl offers an online payments package, pay by link, plug-ins and phone payments. They cost the same card rate as a payment at the counter, and the online payments package is an optional £14.95 a month.
What is Tyl by NatWest’s Trustpilot rating?
Tyl by NatWest scores 4.3 out of 5 on Trustpilot from 2,122 reviews, which we read on 5 November 2026. Only 69 of those were posted in the last 12 months, and the score comes from merchants who chose to post, so weigh it alongside the contract terms and card rates on this page rather than instead of them.
Can I cancel Tyl before the 12-month contract ends?
You can, but Tyl’s help page says ending the contract early may carry a termination fee, which Tyl will discuss with you when you contact it to close the account. We found no amount for that fee on Tyl’s pricing or help pages. Its pricing page lists cancelling your contract among the things it does not charge extra for, so the two pages read differently, and the help page is the one written about leaving early. To leave at the end of the term, Tyl asks for 30 days’ notice, and it says your minimum contract length is in the terms and conditions on the Tyl portal.
Is there a Tyl option without a monthly terminal fee?
Yes. Tyl’s Tap to Pay takes contactless payments on an iPhone XS or later (iOS 16.4 or later) or an Android phone running Android 10 or later with NFC, with no monthly hire, though transaction fees and limits apply. It does not take Amex and some contactless cards are not accepted, so it suits a market stall or a seasonal trader better than a busy counter.
How we reviewed Tyl by NatWest
We first published this review in May 2026 and rebuilt it in October 2026 from Tyl’s own pricing, card machine and help pages. We re-read the rates, terminal prices, contract terms, settlement times and Trustpilot rating on 5 November 2026.
Pricing details reflect information available at the time of writing; fees and contract terms can change.
Affiliate disclosure. Tyl by NatWest is not part of the BusinessExpert affiliate programme. This review is editorially independent. BusinessExpert may receive affiliate compensation from other payment providers mentioned on the site; this never affects our editorial assessments.