Founded in 2015, UK-based YumaPOS offers payment and POS systems specially designed for retail and hospitality businesses. Its software is used in over 3,000 stores and 13 countries, from small independent food trucks to large enterprises.
It’s one of the most competitively priced major POS systems on the UK market. But should you choose it?
YumaPOS: My Verdict
Overall, YumaPOS is a very competitively priced POS solution with feature-rich software and supportive customer service. What really separates them from others is the fact their pricing includes everything – there are no hidden extras for additional functionality. One simple subscription of £49.99 gets you up and running, with no additional costs for hardware either as it’s included in that monthly fee. By our reckoning, this makes them the cheapest major POS provider in the UK, and you don’t compromise on functionality either.
The ePOS is extremely user-friendly, although capable of advanced funtionality for those who need it. It is designed for retail and hospitality businesses and offers specialised features like custom floor plans and kitchen notes. The all-in-one solution provides comprehensive tracking and reporting capabilities, as standard.
Convenient bundles streamline the integration of ePOS software and hardware, and the cloud-based back office allows flexibility in accessing information on the go. YumaPOS offers helpful support, including installation, training, and 24-hour assistance, the quality of which has resulted in 100% of reviews on Trustpilot rating it 5 stars.
The system is scalable, accommodating business growth, and facilitates the management of multiple locations through a single dashboard.
One final thing I love about them is that they don’t force you to use their own payment processing. This makes them virtually unique in this sector as most providers do insist, since this is where they make most of their money on per transaction charges. While Yuma do offer payment processing (and are very cheap here, also) you have the option to remain with your current company if you wish, and simply use YumaPOS hardware.
YumaPOS Pros & Cons
- Easy to Use: YumaPOS is simple to navigate, with good onboarding for new users.
- Excellent Pricing – YumaPOS are aiming to undercut all their competitors with their aggressive pricing
- No Additional Costs – Again, unlike competitors, the offer all the hardware included in their monthly fee, meaning you can get up and running with a full EPOS for just £49.99.
- Retail & Hospitality Business: YumaPOS has been specially designed for retail and hospitality businesses and includes industry-specific features such as custom floor plans and notes to the kitchen.
- Lots of Features: It’s an all-in-one solution that lets you keep track of what you sell and shows you reports on how your business performs.
- Convenient Bundles: Package your ePOS software and hardware for seamless integration.
- Use Anywhere: The YumaPOS back office is cloud-based, so you can easily access it on the go using a smartphone or tablet.
- Helpful Support: Installation, training, and free 24-hour support are available for troubleshooting.
- Grows with You: It’s easy to scale your YumaPOS solutions as your business grows.
- Multi-Site Support: Manage multiple locations from one convenient dashboard.
- Min 24 month contracts: Like most in this industry, they will insist on long contracts.
- Too Many Features: YumaPOS might have more features than you need, making it a bit overwhelming.
- Not for Every Type of Business: While it’s good for retail and hospitality businesses, it may not be suitable for broader niches.
- Limited Integrations: Whilst YumaPOS can be integrated with some 3rd Party software and tools, its library isn’t as extensive as other providers.
YumaPOS EPOS software simplifies daily management tasks, including transactions, inventory, customer, and staff management.
The table below highlights the key features:
|Accept cash, card, and loyalty points. Chip and pin, NFC, contactless, and magnetic stripe payments, including Mastercard, Visa, American Express, Apple Pay, and Google Pay, are accepted.
|Unlimited items or modifiers, multiple floor plans, and price lists for managing multiple locations centrally. Supports QR code ordering, table ordering and self-service kiosks.
|Create branded e-commerce websites and mobile apps for IOS and Android. Over 100 app configurations, including Uber Eats, Deliveroo, and Just Eat.
|Customer Relationship Management (CRM):
|Customer profiles, survey feedback, loyalty programs, gift cards, email, SMS, and push notifications.
|Compliance varies depending on the YumaPOS product but may include PCI compliance and EMV certification.
YumaPOS ensures a flexible and user-friendly payment experience.
The cloud-based system seamlessly integrates with EPOS solutions, supporting payment methods, including cash, card transactions and loyalty points. You can also split bills or accept part payments.
Depending on your hardware, you can accept chip and pin, NFC, contactless and magnetic stripe payments, including Mastercard, Visa, American Express, Apple Pay and Google Pay.
YumaPOS transforms the order management process with its efficient and versatile features, whether handling quick service orders, managing dine-in experiences, or handling deliveries.
You can add unlimited items or modifiers to your list, allowing your POS system to grow with your business.
The software will enable you to create several floor plans and price lists to manage multiple locations from one centralised location.
YumaPOS sucpports QR code ordering, ordering from tables and self-service kiosks, giving you maximum flexibility. Features such as order notes for the kitchen and automatic promotions make your ordering process more efficient.
Online ordering is available at an additional cost, and you can create a branded website or mobile app through your EPOS.
Barcode scanning helps improve inventory management accuracy, and you can track products from your sales floors to warehouses. Send receipts by e-mail or use the built-in printer to provide a paper copy.
There are also dedicated apps like the Waiter App for streamlined table-side ordering, the Kitchen App for optimised kitchen operations, and the Driver App for efficient delivery logistics.
You can integrate your YumaPOS system with over 100 app configurations and options to customise the platform to suit your unique requirements. You can also connect your system with platforms like Uber Eats, Deliveroo and Just Eat.
CRM and Marketing
YumaPOS offers comprehensive CRM features, allowing businesses to build detailed customer profiles, collect valuable survey feedback, and engage customers through various communication channels such as email, SMS, and push notifications.
Loyalty programs, gift cards, promotional campaigns, and in-depth marketing reports encourage customer engagement and business growth.
Compliance varies depending on the YumaPOS product; however, it may include PCI compliance and EMV certification.
YumaPOS provides all-in-one solutions with innovative hardware and intelligent EPOS software, allowing businesses to customise and scale their hardware for diverse needs.
The bundled EPOS system integrates multiple hardware components, simplifying processes traditionally handled by separate items. They help to streamline daily operations, offer seamless synchronisation across devices and easy onboarding with expert support.
YumaPOS ensures a straightforward setup and additional training sessions as needed, allowing business owners to focus on daily operations instead of dealing with standalone systems.
The table below shows the main differences between the most popular devices included in YumaPOS bundles:
|Yuma Pay A50
|Kitchen Order Management
|5.5″ HD Touchscreen
|10.1″ Touch Panel
|Dual 15.6″ & 10.1″ Displays
|15.6″ Multi-touch Screen
|Chip & Pin, Contactless, Magnetic Stripe
|Chip & Pin, Contactless
|NFC, QR Code
|4G, Wi-Fi, Bluetooth
|4G, Wi-Fi, Bluetooth
|2G, 3G, 4G, 4G, Wi-Fi, Bluetoot, NFC
|2G, 3G, 4G, 4G, Wi-Fi, Bluetooth, GPS, NFC
|Ethernet, Bluetoot, Wifi
|Ethernet, WiFi, Bluetooth
|PayDroid Powered by Android 10.0 or 8.1
|Android 11 series iMin UI
|Android 11 series iMin UI
|Android 11 series iMin UI
|Android 7.1 iMin UI
|Cortex A53 + ARM
|Cortex A53 + ARM
|Octa-Core, 8 x A55, 1.6GHz
|Dual-Core ARM Cortex & Six-Core ARM Cortex
|Quad-Core ARM Cortex
|-10°C to 50°C
|0°C to 45°C
|0°C to 40°C
|0°C to 40°C
The Yuma Pay Smart Mobile device is designed to be compact and portable. Running on Paydroid with Android 8.1, it features a 5.5″ HD display, a top-side scanner, and a 5MP rear camera, providing a user-friendly experience.
Specifications include 8GB eMMC Flash + 1GB DDR RAM (upgradeable), supporting Chip & PIN, NFC Contactless, and Magnetic Stripe card readers. The 5.5” IPS WXGA touchscreen ensures a clear and responsive interface and connectivity options include 4G, WiFi, and Bluetooth. The device boasts a 5150mAh battery and operates in temperatures from -10 °C to 50 °C.
Yuma Pay A50 MiniPOS+
The A50 Smart MiniPOS+ by Pax Technology is a sleek and advanced compact device running on the PayDroid platform with Android 10.0 (PCI 6) or 8.1 (PCI 5). With a 4.5″ HD display, its memory configuration includes 8GB eMMC Flash + 1GB DDR RAM, upgradable to 16GB + 2GB for efficient performance.
For payment flexibility, the A50 supports chip & PIN, contactless card readers, and cameras including up to 8MP rear and an optional 2MP front camera. The 4.5” FW touchscreen facilitates user interaction.
Additional features encompass advanced connectivity options like 4G, Wi-Fi, and Bluetooth for seamless communication. The A50 has GPS, GLONASS, and BEIDOU for location services. Operating within a temperature range of 0°C to 45°C and a storage range of -20 °C to 70°C, it offers flexibility in various environments. The humidity range is 5% to 95%.
Yuma Pad Mobile POS
The Yuma Pad has an innovative modular design, making it an effective everyday POS solution. Operating on Android 11 series iMin UI, it features a 6.5″ display, 720 x 1600 resolution, and an Octa-Core, 8 x A55, 1.6GHz processor.
The Yuma Pad includes a Seiko thermal printer for high-speed printing and 1D/2D barcode scanning capabilities, ensuring flexibility in scanning and printing tasks. It also has a 0.3MP front camera and a 5MP rear camera.
Connectivity options include Wi-Fi (802.11 D/E/J/Q/DF), Bluetooth 5.0, and optional 2G/3G/4G LTE, GPS, and NFC. Its durable design can operate in temperatures between 0°C and 40°C.
Yuma Compact+ Tablet POS
The Yuma Compact+ is an all-in-one, versatile device. It features an 80mm thermal printer, NFC payment options, and a 15% CPU performance boost, eliminating countertop clutter.
Addressing modern POS challenges, it saves space and supports contactless payments like NFC and QR code scanning. It’s portable, allowing on-the-go operations and is compatible with portable chargers.
Key specifications include a 10.1″ display with 1280 x 800 resolution, Android 11 series support, and a Seiko thermal printer with an automatic cutter. The device boasts a dual-core ARM Cortex-A75 processor (up to 2.0GHz), 2GB RAM + 16GB ROM, or a six-core ARM Cortex-A55 processor (up to 2.0GHz) with 4GB RAM + 32GB ROM (NFC).
Connectivity features Wi-Fi, Bluetooth 5.0, 2G/3G/4G LTE, GPS, and optional NFC. It includes essential peripherals like a 0.3M camera for barcode scanning and various ports for attachments.
Yuma Pro Desktop POS
The Yuma Pro DHVNWRS 326 is an ideal POS hardware solution for businesses, boasting a sleek design that seamlessly fits into any environment.
The device has a 15.6″ primary display with 1920 x 1080 resolution and a 10.1″ secondary display with 1280 x 800 resolution, providing a clear view for various applications. The Yuma Pro ensures efficiency and versatility with a detachable Dual-screen option and an extendable display cable.
Key features include a Seiko thermal printer, multiple connectivity options such as Wi-Fi (802.11 D/E/J/Q/DF), Bluetooth 5.0, and support for 2G/3G/4G LTE, GPS, and NFC. It can operate in temperatures between 0°C and 40°C.
Yuma Kitchen Display System
Yuma KDS is an efficient kitchen display system with a multi-capacitive touch screen designed for streamlined order completion in the back kitchen.
With a power input of 100-240V and an output of 4V 2.5A, Yuma KDS is versatile. Its space-saving design allows for wall mounting and optimising countertop space. The Loom network interface ensures advanced connectivity.
Technical specifications include a Cortex-A17 processor, 2GB RAM, and 16GB ROM, operating on Android 7.1 with an upgrade option to Android 11. The 15.6″ Full HD display features multi-point capacitive touch technology. Connectivity options include Wi-Fi, and the system supports TF cards up to 128GB.
YumaPOS Pricing & Fees
The cost of Yuma ePOS software starts at £59.99, with the ability to upgrade or scale your system as your business grows.
Alternatively, YumaPOS can create a convenient bundle, including software and hardware. Each bundle is customised to your business’s needs, with no upfront cost.
How to Open a YumaPOS Account
To open your YumaPOS Account, you’ll need to contact the Yuma sales team, who can guide you through the onboarding process.
You can do this by:
- Calling 0161 850 5512
- E-mailing email@example.com,
- Sending an enquiry message via the YumaPOS website.
YumaPOS User Experience
The YumaPOS user experience is designed to simplify the challenges of running a business, particularly during busy periods. The intuitive interface offers a clean and straightforward design, ensuring easy navigation and user-friendliness. Whether you’re a tech-savvy individual or a complete novice, the system eliminates hidden complications and steep learning curves, allowing you to be up and running within minutes.
The back-office administration portal, accessed through the desktop or the YumaPOS app on the Google Play Store, enhances management efficiency by consolidating financial information into a single access point. The dashboard provides a quick overview featuring live terminal lists, category lists, and item lists. The inventory suite enables stock management processes such as receiving, returning, and writing off stock.
Detailed reports on sales, profit and loss, inventory, customers, employees, and finances are easily accessible and exportable to Excel and PDF formats.
Yuma’s multi-store management feature enables businesses to oversee multiple locations seamlessly. The system integrates with Google Maps for delivery zone optimisation and supports various languages. Vendors and purchasing orders, production orders, and stop lists are efficiently managed.
YumaPOS Integration Capabilities
YumaPOS has over 100 app configurations and options to customise your system.
YumaPOS automation covers payment processing, order, and inventory management, reducing costs and manual efforts.
The all-in-one system supports omnichannel order management, providing advanced tracking and reporting tools for an end-to-end view of each order. It works seamlessly for multi-site businesses, allowing menu and pricing management customisation across locations. YumaPOS integration maximises profitability and sales operations, building customer trust.
The integrations simplify offering dine-in, delivery, or takeaway options, automatically displaying and tracking customer orders from delivery apps on the central EPOS dashboard. Integrations include trusted platforms like Uber Eats, Deliveroo, and Just Eat.
YumaPOS Customer Support
YumaPOS emphasises excellent customer support, offering expert assistance for seamless EPOS system adoption. The platform provides 24/7 technical support, ensuring a smooth transition, ongoing training, and assistance with system customisation, all without hidden fees.
The experienced support team helps with various issues, from promotions and loyalty programs to data management and inventory tracking.
YumaPOS understands the challenges of onboarding new employees and offers flexible training, guiding businesses through the process.
YumaPOS provides round-the-clock support for interruptions or issues, addressing hardware problems promptly.
YumaPOS Customer Reviews
YumaPOS has received an “excellent” TrustScore of 4.5 out of 5, with an overall rating of 4.7 based on 29 reviews. As of December 2023, all users have given it a 100% 5-star rating.
Users have praised the system’s ease of use and “excellent” customer service. The training process is highlighted as straightforward, with trainers being commended for their calm and easy-to-understand approach. The system is described as a “game-changer”, offering “modern” features, “user-friendliness”, and great value for money.
The dashboard and reporting functionalities are well-received, offering businesses a central hub with over 100 reports for data-driven decision-making. Users described the platform as “feature-rich”, “efficient” and “slick”.
Several reviews emphasise the “exceptional” customer support provided, and the team is recognised for going above and beyond to assist with setup, problem-solving, and addressing any issues promptly. YumaPOS is lauded for its “effective” after-sales help and “superb” service.
The transition to YumaPOS is described as “smooth”, with the team guiding users through the setup process and providing continuous support. The system’s flexibility, easy customisation, and seamless integration with various functionalities, including inventory management and reporting, contribute to its positive reviews.
Alternatives to YumaPOS
|Bundles from £325 upfront
|Inventory management, e-commerce, staff management, customer management, marketing and reporting
|Buy outright or rent monthly starting at £19
|From £59 per month
|Inventory management, e-commerce, offline mode, customer management, reporting
|Requires an iPad
|Initial set up of £250
From £55 per month
|Inventory management, e-commerce, customer management, staff management, cash management, reporting, offline mode
|Included counter-top system and portable card machine
|Price on request
|Reporting, customer management, staff management, inventory management, e-commerce, marketing
|Depends on package
|£5 – £344 per month
|Staff management, inventory management, customer management, reporting, e-commerce, marketing
|Requires smartphone or tablet
Hardware from £49
|Dispute management, checkout customisation, reporting, inventory management, customer management, marketing
|From £19+ VAT
Frequently Asked Questions
What type of businesses use YumaPOS?
YumaPOS suits a wide range of retail and hospitality businesses such as cafes, shops, restaurants, bars, pubs, vape stores, events, festivals, stadiums, nightclubs and food trucks. Due to the customisable nature of the bundles, solutions can be adapted to both small and growing businesses. Multi-site businesses are also supported.
Does YumaPOS offer a free trial or demo period?
Yes, you can request a demo of YumaPOS by contacting the sales team.
What kind of reporting and analytics does YumaPOS provide?
YumaPOS provides an optimised dashboard for hospitality and retail businesses, featuring over 100 reports, including sales trends, customer behaviour, and stock levels. The dashboard ensures quick decision-making, real-time insights, and location filtering for multi-sites.