Metro Bank – Business Current Accounts’ Review

Metro Bank is a key player in the business banking space, focused on serving small businesses, start-ups, sole traders, charities, and limited companies. I’ve looked at it closely, especially for business owners who value the personal touch of in-store service alongside the flexibility of digital banking.

At a time when most banks are closing branches and shifting fully online, Metro’s commitment to physical locations feels almost contrarian. But it’s this hybrid model—combining in-store service with digital convenience—that sets it apart in a market where many small businesses are actively seeking more personal, flexible alternatives to the big banks.

In this review, I’ll highlight Metro Bank’s core features, pricing, and the key pros and cons of its current business accounts. If you’re looking for a provider that aligns with how you run your business, the details that follow should help clarify whether Metro is the right fit.

Metro Bank Business Bank Account

Monthly Fee

£0

Bank Transfers

30p

30 Free per month

Card Purchases

30p

30 Free per month

Overdraft

Yes

FSCS Protection

No

Our Rating

Accessibility

Access your Metro Bank account via the web or the mobile app

See Deal

On Metro Bank’s Website

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Eligibility Criteria

– You must be over 18 years’ old.
– Your business must not exceed £2mil for this account.
– You must be one of the following: sole trader, limited company, limited guarantee, or limited liability partnership.
– Charities or trusts are not eligible.
– Businesses not based in the UK are excluded.

That said, if you’re a remote-first startup, need multi-user access, or expect lightning-fast international payments, you’ll likely feel the limits quickly.

Verdict: A strong fit for businesses who want no-nonsense banking with a human on hand, but less so for high-growth or global teams who live online.

Pros and Cons

Pros:

• Accessibility and Convenience: With branches open 7 days a week and a high rating for its app, Metro Bank offers outstanding accessibility and convenience for its business customers.
• Tailored Business Support: The availability of Local Business Managers in every store to provide dedicated support underscores Metro Bank’s commitment to tailored customer service.
• Transparent and Simple Pricing: A no monthly fee option for balances above £6,000 and 30 free UK transactions per month make it an attractive option for small businesses mindful of costs.
• Digital Efficiency: The integration of digital tools like ‘Invoice It’ for quick payments, alongside an easy-to-navigate online banking platform, enhances operational efficiency for businesses.

Cons:

• Limited to UK-Based Businesses: Metro Bank’s services are specifically designed for UK-based businesses, limiting its accessibility for international enterprises seeking UK banking solutions.
• Balance Requirement for Fee Waiver: The requirement to maintain a £6,000 balance to avoid monthly fees might not be feasible for all startups or small businesses with fluctuating cash flows.
• Overdraft and Loan Eligibility: While the potential to borrow up to £60,000 is beneficial, the actual eligibility criteria might be stringent, possibly limiting access for newer or less established businesses.

Metro Bank at a Glance

Item	Metro Bank Details
Bank Accounts	Business Current Accounts 1. Business Bank Account – For SMEs, startups, sole traders and limited companies with a turnover of up to 2mil). 2. Commercial Current Account – For businesses with a turnover above £2mil). 3. Community Current Accounts – For clubs, societies and charities). 4. Foreign Currency Account – For businesses looking to send money abroad regularly. 5. Insolvency Practitioner Account – Designed specifically for insolvency professionals. Business Deposit Accounts 1. Business instant access deposit account 2. Business fixed term deposit account 3. Business notice account 4. Community instant access deposit account 5. Community fixed term deposit account 6. Client premium deposit account 7. Flexible client term deposit account
Pricing	No monthly fee for the Business Bank Account with a balance above £6,000. Various fees for international payments, overdrafts, and other services. Specific charges for Commercial, Community, and other specialised accounts apply.
Overdraft	Depending on eligibility you may be able to borrow up to £60,000 with their Business Overdraft.
Ease of Use	User-friendly online, mobile banking, and in-store services. Digital tools like ‘Invoice It’ and integration with accounting software.
Safety/Security Aspects	Protected by the Financial Services Compensation Scheme (FSCS) up to £85,000. Secure online banking with fraud monitoring.
Customer Support	24/7 support via phone and online. In-store support and dedicated Relationship Managers for personalised service.
Reviews	Metro Bank currently has 4,836 Trustpilot reviews at the time of writing this article with a rating of 2 out of 5 stars.
Eligibility Criteria	Must be 18+ and a UK resident. Business turnover and/or balance sheet size requirements vary by account type. Additional criteria for specialised accounts.
Additional Information	Offers benefits like free giant cheques for community accounts, business debit card discounts on travel and hotels, and rapid account opening in-store.

Who Should Use Metro Bank’s Business Banking Services? (And Who Should Not)

Metro Bank offers a comprehensive range of business banking accounts designed to cater to the needs of a wide spectrum of businesses and organisations. By identifying which groups will benefit most from their services, you can make an informed decision about whether Metro Bank is the right choice for your banking needs.

Ideally Suited For:

• Start-ups, Sole Traders, and Small Businesses: Metro Bank provides a Business Bank Account that supports the growth of smaller enterprises with features like no monthly account fee (subject to maintaining a minimum balance) and access to a Business Overdraft.
• Community Groups and Not-for-Profits: The Community Current Account offers 200 fee-free transactions per month, making it a great option for organisations with modest banking needs.
• Partnerships and Limited Liability Partnerships (LLPs): These entities benefit from tailored services, including easy account opening processes and the ability to manage accounts in-store or online.
• Larger SMEs and International Businesses: The Commercial Current Account is specifically designed to meet the complex needs of high turnover businesses, offering dedicated Relationship Managers and support for international trade.
• Insolvency Practitioners: With an account specifically created to hold funds in trust, Metro Bank caters to the unique requirements of insolvency professionals, providing the tools and support needed for effective fund management.

Not Suitable for:

1. Individuals Under 18 Years of Age: The primary account holder and any additional signatories or beneficial owners must all be at least 18 years old.
2. Non-UK Residents (with exceptions): Sole traders or sole signatories must be UK residents. For businesses with multiple signatories, directors, or beneficial owners, at least half of them must be UK residents.
3. Businesses Owned by Parent Companies: The account is not available to businesses that are controlled or owned by a parent company, indicated by holding the majority of the voting stock.
4. Applicants Without Proof of Identity or UK Address: Essential documentation includes proof of identity and proof of UK address for everyone involved in the account opening process. Failure to provide these documents disqualifies the application.

Products and Features: Metro Bank Business Banking Services

Metro Bank offers a comprehensive suite of business banking accounts designed to meet the diverse needs of UK businesses. Each account type is tailored to support different business sizes and requirements, ensuring that every business can find a banking solution that fits. Below is a detailed look at the account types, their benefits, and unique selling points.

Business Bank Account

This Account is For: Small businesses, start-ups, sole traders, and limited companies with up to £2m turnover per year.

Key Features:

• Same-day account opening available in-store with immediate debit card printing.
• Local business managers with dedicated support in every branch.
• No monthly fee if the balance remains above £6,000, plus 30 free UK transactions per month.
• A business overdraft, depending on eligibility, for borrowing of up to £60,000.
• Access to “Invoice It”, a tool for quick and secure payment processing.
• Comprehensive online banking options and a highly-rated mobile app.
• Support for women in business, providing resources and networking opportunities.

Commercial Current Account

This Account is For: Businesses with an annual turnover of more than £2 million, seeking tailored banking solutions.

Key Features:

• Dedicated relationship managers to provide a personalised service to understand and meet your business needs.
• Sector services in various industries to offer specific support and expertise.
• Working capital options to aid the smooth running of your day-to-day business.
• No fees for non-sterling transactions in most European countries.
• Supports overdraft applications after financial status review.
• Simple online banking setup and management.

Community Current Account

This Account is For: UK-based clubs, societies, and charities with a turnover/balance sheet of up to £250,000.

Key Features:

• 200 fee-free transactions each month.
• Free giant cheques for events or charity donations.
• No monthly maintenance fees.
• Access to all of Metro Bank’s in-store, online, and telephone banking services.

Foreign Currency Account

This Account is For: Businesses engaged in international trade needing to manage finances in multiple currencies.

Key Features:

• Trade in 14 popular currencies.
• Smooth and secure international payments.
• Manage the account through various channels, including online and mobile banking.
• Competitive rates for currency exchange.

Insolvency Practitioner Account

This Account is For: Insolvency professionals needing to hold funds in trust securely.

Key Features:

• Quick and easy account setup.
• 24/7 support via in-store, online, and telephone banking.
• Specialised account features tailored for insolvency practitioners.
• Robust online banking tools to manage client funds effectively.

Deposit Accounts

While this article focuses on Metro Bank’s business current accounts, it’s worth noting that Metro Bank also offers Business Instant Access Deposit Accounts among other savings products. These are designed for businesses looking to earn interest on surplus funds while maintaining varied access to their money.

Pricing and Fees Breakdown

Below is a structured breakdown of the pricing and fees for each of the following account types: The Business Bank Account, Commercial Current Account, Community Current Account, Foreign Currency Account, and the Insolvency Practitioner Account.

Account Type	Monthly Account Fee	Transaction Fees	Debit Card Usage Abroad
Business Bank Account	No fee if balance > £6,000	30 free UK transactions/month if balance > £6,000; then £0.30/transaction. If balance < £6,000, £6.00/month and £0.30/transaction.	No fees in most European countries. Outside: 2.99% transaction fee + £1.50 withdrawal.
Commercial Current Account	Zero (for businesses with turnover > £2 million)	Based on account activity. Details upon application.	Free in Europe; outside Europe, 2.99% + £1.50 for cash withdrawals.
Community Current Account	None	First 200 transactions/month free, then £0.30/transaction.	Same as Commercial Current Account.
Foreign Currency Account	Varies by currency (e.g., EUR accounts: 15 EUR standard fee, 5 EUR if > 2,000 EUR)	International payment charges per transaction vary by currency.	Varies depending on the currency. Fees detailed in account-specific downloadable documents on the Metro Bank site.
Insolvency Practitioner Account	Based on credit balance accounts (£25/month for up to 25 accounts)	Free for transactions within the UK.	Free in Europe; outside Europe, 2.99% + £1.50 for cash withdrawals.

Each account type comes with its own set of features and fees, tailored to the specific needs of businesses, community groups, or professionals in various sectors. Fees for additional services, such as international payments and specific transaction types, are detailed in downloadable PDFs available on Metro Bank’s website or directly through contact with the bank.

Ease of Use and the Application Process

When it comes to the app UX there are some complaints over the user interface, but generally it is quite straight forward to use. While some have commented on the staff and their manners, we haven’t found any issues in communicating with several departments at Metro Bank and the interactions have been quite smooth. There is also some negative feedback about the experience with the fraud department and transaction management to take into consideration when looking at the experience with these parts of the bank.

Metro Bank facilitates a convenient and flexible application process for business accounts, catering to different preferences. Businesses have the option to apply online, through the Metro Bank app, or by visiting a local branch, ensuring a comfortable fit for all, whether preferring digital convenience or in-person service.

The digital application route is designed for ease, allowing businesses to get started with their banking needs swiftly, without the necessity of visiting a branch. This inclusivity in application methods underscores Metro Bank’s commitment to providing accessible and user-friendly banking solutions to UK businesses, aligning with the varying needs and preferences of today’s businesses.

Safety and Security

Metro Bank places a high emphasis on security and protection for its business account holders, employing a comprehensive range of measures to ensure safety and peace of mind. These include:

• Security Measures: Metro Bank integrates advanced security technologies to safeguard online banking activities. This includes the use of secure encryption for data transmission, Strong Customer Authentication (SCA) for login and transactions, and continuous monitoring for suspicious activity to prevent unauthorised access.
• Financial Services Compensation Scheme (FSCS) Protection: Accounts are protected under the FSCS, offering an additional layer of security. This means that deposits up to £85,000 per eligible business are safeguarded, providing significant financial security in the event of the bank’s failure.
• Data Safety: Metro Bank adheres to stringent data protection regulations to ensure the confidentiality and integrity of customer information. The bank employs robust data handling and privacy measures to prevent data breaches and misuse, complying with GDPR and other relevant legislation.

What Their Customers Say

At the time of writing this article Metro Bank have 4,838 reviews on Trustpilot with an average rating of 2 out of 5 stars. However, their rating on the Apple App Store is an average of 4.8 out of 5 stars over a whopping 188,000 ratings, which is very impressive. On Google Play it has over 1 million downloads, with 42,300 reviews and an average rating of 4.6 stars.

Here’s a summary of what Metro Bank’s customers are saying about them from our research here:

Positive Reviews:

• Some customers appreciate the friendly and polite service received during the account opening process in branches.
• The spacious and well-organised layout of Metro Bank branches is highlighted as a positive aspect.
• One example we came across was of a customer commenting on Metro Bank for providing a perfect introduction to banking for their daughter, emphasising the customer-driven approach and helpful staff at their local branch.

Negative Reviews:

• The most common complaint revolves around issues with the bank’s digital services, particularly the mobile app, which customers feel needs significant improvements.
• Concerns were raised about security issues, including fraudulent transactions and frozen accounts, with customers feeling that these issues were not addressed promptly or effectively.
• Delays and errors in account management, such as setting up payees and accessing funds, were reported by multiple customers, leading to dissatisfaction with the overall banking experience.

Additional Information About Metro Bank

Metro Bank also caters to diverse industries and sectors with specialised services for the following:

• Property, healthcare, hospitality, and leisure industries.
• Partnership banking and inward investment support.
• Charities, not-for-profits, and trustee banking.
• Dedicated assistance for small businesses and women in business.

How Metro Bank Stacks Up Against the Competition

Item	Metro Bank	Starling Bank	HSBC	NatWest
Business Current Account Options	5	3	6	4
Application Process	Convenient	Excellent	Simple	Simple
Fees and Charges	Moderate	Low	Moderate	Moderate
Digital Banking Features	Fair	Excellent	Advanced	Moderate
Branch Network Volume	76	None	327	960
Customer Support	Responsive	Excellent	Excellent	Good

Final Thoughts on Metro Bank

Metro Bank carves out a clear niche in the UK business banking market by doubling down on physical accessibility and personal service, at a time when most rivals are doing the opposite.

While its digital features won’t rival the most agile fintechs, Metro delivers consistent value for businesses that want clarity, support, and sector-specific expertise without the usual complexity. It’s not the most advanced platform, but for many smaller firms and local traders, it may be the most dependable. This isn’t innovation for innovation’s sake—it’s banking that shows up when and where you need it.

Metro Bank offers a Community Current Account specifically designed for UK-based clubs, societies, and charities, ensuring tailored banking solutions. Key benefits include:

• No Monthly Maintenance Fees: Helping organisations save on banking costs.
• 200 Fee-Free Transactions Monthly: Supports the day-to-day financial operations without extra charges.
• Free Giant Cheques: Enhances the visibility of charitable activities and presentations.
• Accessibility and Convenience: Banking options that include online, in-store, over the phone, or via the app, tailored to the organisation’s preferences.

Metro Bank supports start-ups in their early stages through its Business Bank Account, offering tailored features and services to meet the unique needs of start-ups, including:

• Same-Day Account Opening: For most business customers, ensuring quick access to banking services.
• Local Business Managers: Available in every store to provide support and advice without the need for an appointment.
• No Monthly Account Fee: For balances above £6,000 throughout the month, alongside 30 free UK transactions, aiding in cost management.
• Business Overdraft: Start-ups could be eligible to borrow up to £60,000, providing financial flexibility.
• Dedicated Support: Including a UK-based contact centre, a highly-rated mobile app, and access to a range of business accounting tools to help manage finances efficiently.

Yes, Metro Bank caters to various industries and sectors with specialised banking products and support services, aligning with the specific needs of each segment. Here’s how Metro Bank supports different industries and groups:

• Property Industry: Tailored banking services for developers, investors, and professionals in the property sector, offering specialised financial products and advice.
• Healthcare Industry: Customised banking solutions for healthcare providers, including pharmacies, dental practices, and GP surgeries, addressing the unique financial needs of the healthcare sector.
• Hospitality and Leisure Industry: Dedicated support for businesses in hospitality and leisure, providing banking products designed to meet the cyclical nature and specific challenges of the industry.
• Partnership Banking: Specialised banking services for professional service firms operating as partnerships, offering solutions that cater to their unique structure and financial requirements.
• Inward Investment: Support for foreign businesses investing in the UK, providing guidance and banking services to facilitate their establishment and growth in the UK market.
• Charities and Not-for-Profit Sector: Tailored banking products and services for charities and not-for-profit organisations, focusing on cost-effective banking solutions to support their operations and mission.
• Help for Small Business: A range of banking services and support for small businesses, including start-ups, offering financial products and advice to help them grow and manage their finances effectively.
• Supporting Women in Business: Initiatives and services aimed at supporting female entrepreneurs and business owners, providing access to resources, networking opportunities, and financial products designed to empower women in business.
• Trustee Banking: Banking solutions for trusts and trustees, offering products and services that meet the specific needs of managing trust funds and financial transactions.

Yes, international businesses with operations in the UK can benefit from Metro Bank’s tailored banking services, including:

• Foreign Currency Account: Allows transactions in 14 international currencies, facilitating smooth and secure overseas payments and managing currency risk.
• Dedicated Relationship Managers: Expertise in supporting international businesses to navigate the UK banking landscape and expand operations.
• Inward Investment Support: Tailored advice and banking solutions for foreign businesses investing in the UK, helping to establish and grow their UK presence effectively.

Businesses looking to switch their banking to Metro Bank can benefit from a streamlined and supportive process, with options including:

• Current Account Switch Service: Guarantees a hassle-free switch in 7 days for businesses with fewer than 50 employees and an annual turnover below £6.5 million, transferring all payments, direct debits, and standing orders.
• Dedicated Support: In-store assistance with switching, including printing debit cards and cheque books on the spot for immediate banking access.
• Tailored for All Business Sizes: Whether you’re a small business, a start-up, or a larger organisation with a higher turnover, Metro Bank offers accounts and services to match your needs, including the Commercial Current Account for higher turnover businesses.

Metro Bank integrates with accounting software like ClearBooks to streamline financial management for businesses, offering features such as:

• Direct Bank Feeds: Automatic updates of bank transactions in ClearBooks, reducing manual entry and improving accuracy.
• Efficient Reconciliation: Easier matching of bank transactions with invoices and expenses in ClearBooks, facilitating quick and accurate account reconciliation.
• Enhanced Financial Visibility: Real-time access to financial information and bank balances within ClearBooks, enabling better financial decision-making.
• Simplified Financial Processes: The integration helps businesses save time on bookkeeping and financial administration, allowing more focus on core business activities.

Sole traders banking with Metro Bank can expect a range of supportive features and services tailored to their unique needs, including:

• Dedicated Local Business Managers: Available in-store to provide personalised support and advice, no appointment necessary.
• Flexible Banking Options: Access to banking in-store, online, via phone, or through the app, offering convenience and flexibility.
• Simple Pricing: A transparent fee structure with the potential for no monthly account fee if the balance stays above £6,000 for the whole month, plus 30 free UK transactions.
• Business Overdraft Facility: Eligibility for an overdraft up to £60,000, providing financial flexibility to manage cash flow.
• Digital Tools: Free access to digital tools like Invoice It, helping sole traders get paid quicker and manage invoices efficiently.
• Support for Growth: Resources and networking opportunities, including support for women in business, enhancing community connection and business development.

Metro Bank’s eligibility criteria are tailored to accommodate the diverse needs and structures of various types of businesses, ensuring a wide range of entities can access its banking services. Here’s how the criteria differ:

• Small Businesses and Start-ups: Generally, these entities must have a turnover and/or annual balance sheet total that does not exceed £2 million. Sole traders, limited companies, partnerships, and limited liability partnerships fall under this category. For sole traders and sole signatories, UK residency is required. If there are multiple signatories or directors, at least half must be UK residents.
• Commercial Current Account: Designed for businesses with an annual turnover exceeding £2 million. This account offers more complex services with a focus on tailored support through dedicated Relationship Managers and industry-specific solutions.
• Community Current Account: This is aimed at clubs, societies, and charities with a maximum annual turnover of £250,000. The organisation must be UK-based and can include a range of non-profit activities.
• Foreign Currency Account, Insolvency Practitioner Account, and Other Specialised Services: These are available to businesses that already hold a Metro Bank account, providing added services tailored to specific operational needs such as dealing with international transactions or managing funds in insolvency situations.